Shipping policy

We ship products across India using trusted courier partners. This policy explains processing times, delivery timelines, shipping fees, tracking, and what happens if something goes wrong.

1) Order processing (dispatch)

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Business days exclude Sundays and public holidays.

  • During sales, launches, or high-volume periods, processing may take slightly longer.

2) Delivery timelines (after dispatch)

Delivery time depends on your location and courier serviceability:

  • Metro cities: ~2–4 business days

  • Tier 2 / other cities: ~4–7 business days

  • Remote / non-serviceable areas: ~7–10 business days

These are estimates, not guarantees—courier delays (weather, local disruptions, peak seasons) can occasionally impact timelines.

3) Shipping charges

We offer:

  • Free shipping on prepaid orders above ₹[999]

  • Flat shipping fee: ₹[150] for orders below ₹[999]

  • Cash on Delivery (COD): Available in select pin codes with an additional COD fee of ₹100

4) Tracking your order

  • Once shipped, you’ll receive a tracking link via SMS/WhatsApp/email on the registered contact details.

  • Tracking updates may take up to 24 hours to reflect after dispatch.

5) Address & contact details

Please ensure your:

  • Full address, landmark (if needed), and pin code are correct

  • Phone number is reachable for delivery coordination

Address change requests:
 We can attempt changes only before dispatch. Once shipped, address changes are usually not possible.

6) Delivery attempts & RTO (Return to Origin)

Couriers typically make 2–3 delivery attempts.
 If an order returns to us due to:

  • Incorrect/incomplete address

  • Unreachable phone number

  • Refused delivery

  • Not collected after attempts

…then:

  • Re-shipping costs may apply, or

  • We may issue a refund after deducting shipping/RTO charges (if prepaid).

7) Damaged, leaked, or missing items

We pack carefully, but if your order arrives in poor condition:

Do not throw the outer packaging.
 Within 24 hours of delivery, email/WhatsApp us with:

  • Order ID

  • Clear photos/videos of: outer box, label, inner packaging, and product issue

We will verify and arrange one of the following as applicable:

  • Replacement shipment, or

  • Store credit/refund, depending on the case

Important: Damage claims may not be accepted without evidence shared within the timeline.

8) Undelivered / lost shipments

If tracking shows “delivered” but you haven’t received it, inform us within 48 hours so we can raise it with the courier.
 If a shipment is confirmed lost in transit, we’ll arrange a replacement or refund (as appropriate).

9) Special handling (best practice for skincare)

Natural formulations can be sensitive to heat and transit conditions. Store your products in a cool, dry place, away from direct sunlight, once received.

10) International shipping

Currently, we do not ship internationally.