Yes. icawnic products are created in small batches. Natural variations in colour, texture, or aroma can occur between batches and are normal.

icawnic formulations are built around naturally derived ingredients. Since every skin type is different, a patch test is recommended before first use.

Many customers with sensitive or reactive skin prefer gentler routines. However, sensitivity is personal. Patch testing is recommended, and introducing one new product at a time is best.

icawnic does not test finished products on animals.

icawnic products can be used by anyone. The right choice depends on skin/scalp concerns and routine needs not gender.

Choose based on the primary concern (acne, pigmentation, dullness, sensitivity, scalp/hair, oral care). If unsure, share the following with the support team for guidance: skin type (oily/dry/combination/sensitive), current routine, top 1–2 concerns, known allergies or sensitivities.

Yes. Apply a small amount to a small area (inner arm or jawline) and observe for 24 hours. Discontinue use if irritation occurs.

Some products offer immediate feel benefits (hydration/softness), but concerns like dullness, pigmentation, and uneven texture typically require consistent use for a few weeks.

In most routines, yes—when used thoughtfully. Avoid combining too many strong actives at once. If using prescription skincare, consult a dermatologist before adding new products.

Store in a cool, dry place away from direct sunlight and heat. For jar/tub products, avoid introducing water to maintain hygiene and product quality.

Yes. Best-before/expiry details are mentioned on product packaging. Always follow storage and hygiene guidelines for best performance.

Select products → add to cart → proceed to checkout → confirm shipping details → complete payment through available options on the website.

Payments can be made through the payment options shown at checkout.

Tracking details are shared once the order is shipped. If tracking is not received, contact support with the order number.

Shipping is available to serviceable locations based on courier coverage.

Delivery timelines vary by location and courier operations. For the latest shipping timelines, refer to the website's shipping information or order updates.

Due to hygiene reasons, opened/used products are typically not eligible for return. For eligible cases and exact terms, refer to the Refund Policy.

Contact support within the time window mentioned in the Refund Policy and share: order number, photos/videos of the issue, outer packaging condition (and unboxing proof if available).

Cancellations are possible only before dispatch. Once shipped, cancellations are not supported. Please refer to the Refund Policy for exact terms.

Discontinue use immediately. If irritation persists, consult a dermatologist or medical professional.

Every pregnancy is different. It is best to consult a medical professional before introducing new personal care products.

Support can be reached through the contact details provided on the website. Please share the order number for faster assistance.