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Icawnic

Refund Policy

Refund Policy

At Icawnic, we take great care in crafting clean, natural skincare products in small batches. Your satisfaction is important to us, and we’re here to support you if something isn’t right.

Because our products are personal-care and preservative-free, we have certain limitations on returns and refunds to ensure safety, hygiene, and authenticity for all our customers.

1. Returns

We do not accept returns on products that have been opened, used, or simply unwanted due to personal preferences (such as texture, scent, or effectiveness).

Returns are only accepted if:

  • You receive a damaged product
  • You receive a wrong item or incomplete order To be eligible, you must notify us within 48 hours of delivery and provide:
  • A clear photo/video of the product
  • Your order number and unboxing proof

Please email us at care@icawnic.com for return approval. Returns made without prior communication will not be accepted.

2. Refunds

Refunds are processed in the following cases:

  • Damaged product upon arrival (verified with photos/video)
  • Product missing from order (after investigation)
  • Wrong product delivered (and returned to us in original condition)
  • Order cancelled before dispatch (upon valid request)

3. Non-Refundable Items

We do not offer refunds for:

  • Opened or used products
  • Orders placed with incorrect shipping details
  • Customer dislike of fragrance/texture (our ingredients are listed clearly for your review before purchase)
  • Sale or promotional items (unless damaged or incorrect)

4. Exchanges

We do not offer direct exchanges. If you’ve received a wrong item, we’ll arrange for a pickup and send you the correct one, depending on stock availability.

5. Cancellations

You may cancel your order before it is dispatched. To request a cancellation, email us at care@icawnic.com with your order number. Orders once shipped cannot be cancelled.

11. Contact Us

For any return, refund, or cancellation concerns, reach out to:

Email: care@icawnic.com

Response Time: Within 24–48 business hours

Working Hours: Monday to Friday, 10 AM to 6 PM